FAQ

If you have a question, please check our list of the most frequently asked questions before contacting us at any time.

What is special about NEQI products?

NEQI is your new luxurious hair care. With the Signature Blend, NEQI not only relies on a rich, vegan formulation with professional performance, but also on a Signature Scent, a unique characteristic fragrance developed by the renowned perfumer Alberto Morillas. The aesthetic premium design impresses with its simple beauty and sophisticated shape. The contrasts between hard edges and soft shapes create the character and provide a modern twist.

What is Signature Blend?

The Signature Blend is a professional complex of active ingredients for luxurious hair care. The basis of all NEQI care products is a sulphate-free, rich, vegan formulation. The special Signature Blend - a specially formulated complex of active ingredients - with hemisqualane, peptides and exotic plant extracts, seals the hair structure and ensures incomparable suppleness and radiant shine.

The contained di- and tri-peptides from organically grown oats prevent hair breakage and strengthen the hair from the inside. Hemisqualane helps prevent hair damage, makes it easier to comb and reduces frizz. It prevents moisture loss without weighing the hair down. Goji extract gives the hair suppleness and shine. Mallow extract relieves dryness and thus promotes hair health. Monoi extract nourishes severely damaged and porous hair, gives it more elasticity and strengthens its resistance.

What does Signature Scent stand for?

The Signature Scent is NEQI's characteristic fragrance.
All products have a special fragrance for a luxurious hair feel. Alberto Morillas, one of the most influential perfumers of our time and known for his timeless fragrances, is the first to create not a perfume, but a fragrance specifically for NEQI hair care. His olfactory masterpiece turns the daily care routine into a luxurious experience. What does the fragrance smell like? It opens with a green hint of blackcurrant and tea leaves. Soft musky and mineral amber notes surround a pure, floral heart with traces of dry wood.

In which NEQI products are silicones used and why?

In the Moisture Conditioner, Volume Conditioner and Repair Hair Mask: The amino-functional silicone helps the hair to retain moisture within the hair structure over the long term. It ensures suppleness and good combability. 

In the Diamond Glass Sprays: The silicone ensures suppleness and shine. We have also used heat-activating silicones to smooth the hair, "seal" it and make it water-repellent (Glass Hair).

In the Treatment Treasures: There are two silicones in each of our Treatment Treasures Gloss Glaze and Blonde Brilliance, which provide shine and smoothness. The silicones in our Build Boost Treat provide suppleness and reduce static and frizz.

Are the products sulphate-free?

Yes, our NEQI products are sulphate-free. This sulphate-free base is particularly mild, while at the same time providing a rich lather and removing grease and impurities from the hair, regardless of soiling and calcification. The foam is particularly stable with small air bubbles.

Which hair care line is suitable for which hair types?

In general, our NEQI care lines are suitable for all hair types. Below you will find our product recommendations depending on the current condition of your hair.

The Repair Reveal line with V-keratin is particularly suitable for intensive care of damaged, colored and stressed hair.

The Moisture Mystery line stands for intensive moisturizing care with algae extracts.

The Forbidden Finishes - three styling products - give the hair a glamorous look. The rich oil serum is for healthy-looking, shiny hair and, just like our Diamond Glass All Hair styling spray, is suitable for all hair types. The styling spray provides an instant silky and smooth texture with incredible shine.

The Diamond Glass Curly Hair styling spray is suitable for curly hair and gives your curls perfect definition and bounce with an anti-frizz effect.

The Volume Victory line with pro-vitamin B5 is especially suitable for fine and thin hair. The line gives the hair texture and volume without weighing it down.

The Treatment Treasures are specially developed for different hair types. BUILD BOOST with maleic acid is particularly suitable for bleached, colored and severely damaged hair. PEPTIDE POWER with triple peptides is just the right product for colored and slightly damaged hair. We have developed GLOSS GLAZE with glycolic acid for an extra dose of shine for dull and dry hair. Blonde Brilliance with lactic acid/AHA is suitable for all customers with blonde or medium blonde hair.

Smooth Strength Rosemary Oil is suitable for all hair types - whether normal, dry, fine, oily, thin, damaged or colored hair.

The hair perfumes are also suitable for all hair types and provide the perfect finish to the hair routine - regardless of hair needs. The nourishing formal with panthenol & UV protection filters gives every hair type that extra boost of freshness.

Where are the products manufactured?

All NEQI products are Made in Italy - manufactured by a producer specializing in professional hair care products. Renowned hairdressers have accompanied the product development process in order to guarantee professional performance.

Where can I buy the products?

In addition to our online store, all products are also available at dm. Selected products can be found at Rossmann, Müller, BIPA, Notino and Amazon.

How are the products used?

Repair Reveal Mask: Once a week after washing, apply the product generously and evenly throughout the hair and leave on for 2-3 minutes. Then rinse thoroughly. 

Leave-In Cream: Apply the product generously and evenly to the lengths every day after washing. Work the product into the hair. Do not rinse out. 

Styling Spray Diamond Glass All: Divide towel-dried hair into sections. Spray generously and evenly onto towel-dried (not wet) hair. Blow-dry each section under heat and tension. 

Styling Spray Diamond Glass Curly: Divide towel-dried hair into sections. Spray generously and evenly onto towel-dried (not wet) hair. Allow to air dry or blow dry with a diffuser. Heat is not required.

Treatment Treasures: Use 1-2 times a week. Apply the product to towel-dried hair and distribute throughout the hair. Massage in and comb through if necessary for optimum distribution in the hair. If necessary, finish the hair care routine with conditioner.

Smooth Strength Rosemary Oil: Use 1-2 times a week before shampooing. Pour the product into the hands with the dropper or apply directly to the scalp. Work in with your fingertips in circular movements or use a scalp brush. Distribute into the lengths and ends. Leave on for at least 10 minutes. Then rinse thoroughly.

Which products protect my hair from heat?

Our Moisture Mystery Leave-In Cream, Diamond Glass Spray (All Hair) and Opulent Oil Hair Serum offer heat protection up to 230°. The Volume Victory Styling Mousse also offers heat protection and is perfect for preparing the hair for a voluminous blow-out.

Why should I use a conditioner? What happens if I leave it out?

The conditioner coats the hair and closes the cuticle. It protects the hair from damage caused by friction, prevents breakage, makes the hair easier to comb and leaves it smooth and soft. In addition to the care provided by the shampoo, the conditioner closes the cuticle, provides the hair with more moisture and prevents frizz. The conditioner also protects the hair from damage caused by heat or the environment.

What is the difference between a conditioner and a hair mask?

A hair mask provides intensive and long-term care for the hair and should be used 1-2 times a week after the conditioner. 

Are NEQI products suitable for colored hair?

The Repair Reveal care line with rich V-keratin is particularly suitable for damaged, colored and stressed hair thanks to its intensive care.

The Treasures Build Boost treatment (for severely damaged hair) and Peptide Power (for slightly damaged hair) can be used for extra care for bleached and colored hair. The Treasure Gloss Glaze treatment with glycolic acid and Color Protect Complex also provides shine and color brilliance.